We have no minimum order however shipping companies have minimum shipping charges. In many instances the shipping cost for one item will be the same as multiples of that same item. This is especially true with some of our furniture pieces. Please contact your customer service representative if you have any questions regarding shipping charges. Ibolili will not be responsible for excessive freight charges on minimum shipments. Please order carefully.

We accept checks, money orders, wire transfers to our account, Visa, MasterCard, American Express, Discover and offer net 30 terms to qualified customers. Net 30 terms are offered only to customers inside the United States. We do not ship COD or proforma. We do not call for credit card numbers.

All orders are shipped UPS, FedEx Ground, or common carrier of our choice unless otherwise requested. Full containers are shipped steamship line of our choice unless otherwise requested. Items will be shipped as they become available and backorders will ship without notice. Ibolili is not responsible for additional shipping charges incurred for residential, inside, or reconsigned deliveries.

Damages in transit are the responsibility of the freight carrier. Your shipment has been quality inspected and will leave our dock or port of loading in perfect condition. Please inspect your shipment carefully and note any damages upon receipt. Claims for damages must be made in writing within 5 days of receipt to delivering carrier. Ibolili is not responsible for damages in transit. You can view and print a claim form here. Ibolili is not responsible for damages in transit.

Our merchandise is made to order. No cancellations will be accepted 10 days after the order date and all cancellations must be made in writing. All refused orders or late cancellations will be charged a 25% cancellation fee, shipping charges, and collection fees where applicable. We are sorry, but there are no exceptions to this policy.

All prices are FOB Greensboro NC except full containers will are FOB port of loading. Prices and product availability may change without notice. We reserve the right to sell or refuse to sell our products to any customer.

All sales are final. We take pride in the quality of our merchandise and satisfaction of our customers. Your order will be carefully processes and packed. All claims for shortages and/or defective merchandise must be made in writing within 5 days after receipt of merchandise. Shipping charges are not refundable. No returns will be accepted without prior approval. Returned merchandise must be shipped prepaid. Returned items will be repaired, replaced or exchanged at our discretion. Please keep in mind that our products are made by hand from natural materials and there may be slight variations in color or texture as found in nature.

Shipping charges are not refundable. No returns will be accepted without prior approval. Returned merchandise must be shipped prepaid. Returned items will be repaired, replaced or exchanged at our discretion. Please keep in mind that our products are made by hand from natural materials and there may be slight variations in color or texture as found in nature.

At Ibolili we believe the information you share with us should remain private. We will not sell, share or give-away your information. All credit card purchases are made on a secure server and encrypted to ensure your safety. We collect email address, where possible, of the visitors to our web page, and all the email addresses of those who communicate with us via email. The information we collect is used to contact consumers for marketing purposes and not shared with other organizations, opt-out options from our correspondence will always be available.